Sunday, March 9, 2008

Facility Services

Sitting Arrangement

Provide sitting arrangement to all employees - New joinees, employees coming from on-site. Also includes shuffling of places of employees (individuals/
Groups).- Availability of Space is presumed- Acceptance of the allocated space by employee/ group is presumed.

Space Procurement
Considering the expansion of the company, enhance the facility; Includes various tasks such as identifying suitable facilities in different locations,
negotiations with the builder/s based on the requirements, physical possesion, and development of the facility, and establishment of the facility for use
Decision by the Senior Management for procurement of additional space/ facility to cope up with the expansion of the company 3 - 6 Months Pranoy Das
(631) Space made available as per management requirement. 95% On time95% Quality (Providing committed Deliverables)

Furniture
Provide furniture to all employees required for day-to-day work, for facilities commonly used by all employees (conference rooms, canteen etc.), and any
other furniture as required on specific request (cabins). Also includes providing furniture at newly procured space Authorised request for providing
furniture received through Helpdesk and/or e-mail; Decision of Senior Management to Lease development facility with/without furniture 1. Existing Facility
- Below Rs. 1000 - 5 working days 2. Existing Facility - Above Rs. 1000 - 15 working days3. New Facility - 3 - 6 months Pranoy Das (631) Furniture required for day-to-day work or as per request made available 95% On time95% Quality (Providing committed Deliverables)

Air Conditioning
Provide adequate air conditioning to all employees during all seasons, and during all times of the working hours; Existing as well as newly procured facility
Existing air conditioning is felt inadequate for any reason or acquisition of new facility requiring installation of suitable air conditioning 1. Existing
Facility - Repairs - 2 working days 2. Existing Facility - New Procurement - 45 days (Availability of Budget presumed)3. New Facility - 3 - 6 months Pranoy Das (631) Controlled temperature provided as specified by H/W vendors (24 deg. C); A/C provided as per
management requirement 95% On time95% Quality (Providing committed Deliverables)

Primary Power Supply
Provide adequate primary electric supply (Mains + UPS) to all employees during all seasons, and during all times of the working hours; Existing as well as
newly procured facility Existing primary power supply is felt inadequate for any reason or acquisition of new facility requiring provision of adequate
primary power supply New Facility - 3 - 6 months(In case of existing facility 24*7 power supply is presumed; Hence NO Minimum Notice Period is required) Pranoy Das (631) Existing Facility
24*7 supply providedNew facility - Power supply provided as required by Mgt. 95% On time95% Quality (Providing committed Deliverables)

Secondary Power Supply
Provide adequate secondary electric supply to all employees (DG) during all seasons, and during all times of the working hours; Existing as well as newly
procured facility Existing secondary power supply is felt inadequate for any reason or acquisition of new facility requiring provision of adequate
secondary power supply New Facility - 3 - 6 months(In case of existing facility 24*7 power supply is presumed; Hence NO Minimum Notice Period is required) Pranoy Das (631) Existing Facility -
24*7 supply providedNew facility - Power supply provided as required by Mgt. 95% On time95% Quality (Providing committed Deliverables)

Lighting/ Electrical Supply
Provide adequate lighting to all employees during all seasons, and during all times of the working hours; Existing as well as newly procured facility
Existing lightening is felt inadequate for any reason or acquisition of new facility requiring provision of adequate lightening 1. Existing Facility - 1
working day2. New Facility - 3 - 6 Months Pranoy Das (631) Provided as required for performing day-to-day tasks 95% On time95% Quality (Providing committed Deliverables)
Other Infrastructure Services (Plumbing, Drinking Water, Indoor Plants) Provide the existing as well newly procured facility with plumbing and drinking water
services
Acquisition of new facility requiring plumbing work, drinking water service, and indoor plants placed at suitable locations 1. Existing Facility - Below Rs. 1000 - 5 working days 2. Existing Facility - Above Rs. 1000 - 15 working days3. New Facility - 3 - 6 months Pranoy Das (631) At least One dispenser on all floors; Plumbing provided as required; Indoor plants - At suitable locations as required 95% On time95% Quality (Providing committed Deliverables) .

Fire Safety Services
Provide Fire extinguishers at all strategic locations, organize and conduct necessary training and/or drill as required No specific trigger point for this
service; The safety need of the organizational assets itself is enough to trigger this 1. Existing Facility - 5 working days2. New Facility - 2 - 4 Months Pranoy Das (631) Fire Extinguishers provided at all strategic and required locations 95% On time95% Quality (Providing committed Deliverables).

Contractors/ Vendors Management
Identify appropriate vendors for various aspects of Facility Management (Furniture, A/C, UPS, DG, Electrical, Plumbing, Indoor Plants, Drinking Water, and
Housekeeping); negotiate terms and conditions of contract with them, contracting with the selected vendor/s Need to provide adequate, relaible,
economical, satisfactory and on-going services (Furniture, A/C, UPS, DG, Electrical, Plumbing, Indoor Plants, Drinking Water, and Housekeeping) to all
employees of thr organization Not Applicable Pranoy Das (631) All facility Management sub-contracts signed 95% On time95% Quality (Providing committed Deliverables).
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Provide sitting arrangement to all employees - New joinees, employees coming from on-site. Also includes shuffling of places of employees (individuals/
Groups).- Availability of Space is presumed- Acceptance of the allocated space by employee/ group is presumed.

Travel Services

On-site Travel Documentation Service
Procure Invitation Letter, Visa-Insurance documentation, arrange for getting Visa, Insurance, and Forex. This is initial providing of the currency and
documentation before actual travel is undertaken Authorised request received thru Helpdesk and/ or e-mail for service Visa - 5 working days (except
US)Forex - 2 daysInsurance - 3 days Sangram (632) Visa, Forex, Insurance delivered as per the policy of the company 95% On time95% Quality (Providing committed Deliverables)
Air Ticketing (Domestic/ International) Service Arrange for domestic and/or international air ticket Authorised request received thru Helpdesk and/ or e-
mail for service 5 working days for initial/ revised request (availability presumed) Sangram (632) Air Tickets as per request and the policy of
the company 95% On time95% Quality (Providing committed Deliverables)
Airport Drop-Pickup Service
Arranging for Airport drop and pickup Air booking of employee confirmed; Iternary of travel available with Administration 2 working days Sangram (632)
& Pranoy (631) Service provided as requested and as per the policy of the company 95% On time95% Quality (Providing committed Deliverables)
Local Travel Service For any official work; Also includes night drop facility on request Authorised request received thru Helpdesk and/ or e-mail for service
Official work - 2 daysNight drop - Before 5.00 p.m. same day Sangram (632) Service provided as requested and as per the policy of the company 95% On time95% Quality (Providing committed Deliverables)
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Canteen Services

Contractor Management Identify interested contractors, negotiate terms and conditions of contract, and actual contracting with the selected contractor Need to provide
hyginic, adequate, quality, and on-going food services to all employees of the organization 15 days Archana Wadatkar (663) Contracting with approriate
vendor/s within the budget available after due scrutiny 95% On time95% Quality (Providing committed Deliverables)
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Guest Management Services

Guest Ticket Booking Service

Domestic/ International Air/ other booking of the Guests Receipt of authorised request through Helpdesk and/or e-mail 5 working days for initial/
revised request (availability presumed) Sangram (632) Guest air ticketing done as requested 95% On time95% Quality (Providing committed Deliverables)
Guest Iternary Service Iternary of the domestic/ international guests based on the inputs from the concerned person/ department, and communication of the
iternary to all the affected/ concerned groups/ individuals Receipt of authorised request and inputs from the concerned group/ individual through
Helpdesk/ e-mail 1 working day Sangram (632) Itineray Preparation done as per the Guest Program. 95% On time95% Quality (Providing committed Deliverables)
Guests - Hotel Accommodation Service Arrange hotel accommodation for the guests based on the iternary and inputs received from the authorised individual/ group Receipt of authorised request
and inputs from the concerned group/ individual through Helpdesk/ e-mail 4, 5 Star - 1 month2, 3 Star - 15 daysOthers - 1 week Sangram (632) Hotel Accomodation arranged as per request. 95% On time95% Quality (Providing committed Deliverables)

Guests - Party Management Services
Booking of banquets, arranging party, communication with the concerned employees - based on the inputs from the authorised individual/ department
Receipt of authorised request and inputs from the concerned group/ individual through Helpdesk/ e-mail 4, 5 Star - 15 daysOpen Air - 10 days Sangram (632) Services delivered as requested 95% On time95% Quality (Providing committed Deliverables)

Guests - Tour/ Site Seeing Services
Organise all necessary logistics for tour/ site seeing of the guests based on the decided iternary and inputs from the authorised individual/ department
Receipt of authorised request and inputs from the concerned group/ individual through Helpdesk/ e-mail Out of Country/Town - 4 weeksWithin town - 2 days Sangram (632) Services delivered as requested 95% On time95% Quality (Providing committed Deliverables)

Guest Management - Indoor Service
Provide all logistics for management of guests for various indoor (tea, cofee, lunch, snacks, water, cleaning etc.) services based on the decided iternary
and inputs from the authorised individual/ department Receipt of authorised request and inputs from the concerned group/ individual through Helpdesk/ e-
mail 1 day (Lunch)Not Applicable for others Sangram (632)/ Archana (663) Services delivered as requested 95% On time95% Quality (Providing committed Deliverables).

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Staff Welfare Services

Birthday Services
Procure bouquet, cake, and gifts for birthdays of employees; Display names on the Board No specific trigger point for providing this service; This is a
default service to employees unless instructed otherwise. 1 day Archana Wadatkar (663) Arrangement as per request and the policy (bouquet, cake,
card, gift) of the company 95% On time95% Quality (Providing committed Deliverables)

Picnic, Cultural Programs

Logistic arrangement for picnics, and cultural programs Receipt of request form Zelus group or other authorised person thru Helpdesk and/or e-mail for
providing logistic support 7 working days Sangram (632) Arrangement as per request within the allocated budget 95% On time95% Quality (Providing committed Deliverables)
mployee/ Client Gift Services Depending upon the available budget, identify items for gift, shortlist based on Sr. Mgt. approval, procure, stock,
distribute annual Diwali gifts to employees; Also includes Annual Diaries to employees/ clients Gifts to valued clients etc. Decision by Senior Management
for distribution of gift/s (including diaries) and allocation of required funds. Receipt of request form authorised person for client gift arrangement. Employee gift - 1 monthClient gift - 2 days Sangram (632) Arrangement as per request for Client Gifts.Arrangement as per Sr. Mgt. for Employee Gifts. 95% On time95% Quality (Providing committed Deliverables)

First Aid Service
Procure and keep stock of standard medicines No specific trigger point for providing this service; This is a default service to employees. Not
Applicable Archana(663) Adequate stock of prescribed medicines maintained Available at Reception all time Official Accommodation Services Identify appropriate location, and apartment/s for providing official accommodation, contracting /helping the
employees contract with the builder/s for selected accommodation on approved terms and conditions, and allocate the rented apartment/s to the designated
employees; Assist the employee in arranging necessary logistics Receipt of request form authorised person thru Helpdesk and/or e-mail for providing
accommodation support to the designated employees (budget, preferred location and other essential terms and conditions also made known) 1 month
Sangram (632) Assistance provided as requested - In case paid by employeeService delivered as required - In case paid by company 95% On time95% Quality (Providing committed Deliverables)

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Security Services

Legal Compliance Compliance to necassary legal and statutory obligations (other than those managed by Finance department) such as Customs, Excise, Import, etc. for existing
and new facility Need for smooth, unterrupted, and on-going running of the organizational business (Business Continuity) 1. Existing Facility - Not
Applicable2. New Facility - 3 - 6 months Pranoy Das (631) Sangram (632) Legal compliance of all statutory & regulatory obligations 100% on time, every
time
Access Control System Services
Identify vendor/s providing access control system including the cards, negotiate terms and conditions of contract with them and contracting with the selected
vendor/s for supply of system for existing and new facility Need to protect organizational information assets from unauthorised access 1. Existing
Facility - Not Applicable2. New Facility - 3 - 6 months 1. Existing - Deepak (641)2. New - Pranoy Das (631) Access cards provided to all authorised users as per the policy 95% On time95% Quality (Providing committed Deliverables)
Emergency Contact (666) Service Emergency calling service provided on 24*7 basis Occurance of emergency situation Not Applicable Pranoy Das
(631) Attendance of the call, contacting the person responsible, ensuring resolution and close looping as per the policy 95% On time95% Quality (Providing committed Deliverables)
Contractors/ Vendors Management Identify appropriate vendors for providing Security Services; negotiate terms and conditions of contract with them,
contracting with the selected vendor/s Need to protect organizational information assets from unauthorised access, unwarranted events, and other security
threats Not Applicable Pranoy Das (631) Appropriate security service established within approved budget 95% On time95% Quality (Providing committed Deliverables)

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Miscellaneous Services

Conference Room Booking Identify service requirements, research solution, recommend solution, and analyze project costs Authorised request received thru
Helpdesk and/ or e-mail for service 1 day Archana (663) Provided as requested 95% On time95% Quality (Providing committed Deliverables)
Courier Services
Receipt and distribution of incoming courier; Outgoing Company/ Personal courier services Need to provide on-going courier service to all employees of
the organization Incoming - Not ApplicableOutgoing - Before 3.00 p.m. everyday Archana (663) Daily mail is updated at the mail box; service provided as requested 95% On time95% Quality (Providing committed Deliverables)
Stationery Services Procurement, and providing regular, computer stationery to employees, Procure Company stationery (Letter Heads, V-Cards etc.) as needed Need to provide on-
going stationery service to all employees of the organization Regular Stationery - 2 HoursVisiting Cards - 20 days Regular Stationery -Archana Wadatkar (663)Visiting Card - Deepak Provided as requested 95% On time95% Quality (Providing committed Deliverables)
Vehicle Parking Services
Providing manned parking space, parking passes Need to provide safe, enclosed (as far as possible), and manned parking service to all employees of the
organization 4 Hours ( Parking Pass) Deepak Prakshale (641) Provided as requested 95% On time95% Quality (Providing committed Deliverables)
Bill Payment (Outdoor) Services Payment of individual/ company bills (telephone, insurance, tax etc.) Need to provide on-going Bill Payment service to all
employees of the organization 2 working days Rajesh Dhende Provided as requested 95% On time95% Quality (Providing committed Deliverables)
Library Service Maintain inventory of Books procured (includes numbering and tagging), issue and receipt of books, maintain records of
issue/outstanding/receipt of books Need to provide on-going library service to all employees of the organization Monday to Friday between 2 Pm to 5 Pm
Archana Wadatkar(663) Service provided as per the policy 95% On time95% Quality (Providing committed Deliverables)
Material Inspection Services
Inspect/ Help concerned departments in receiving and inspecting the Incoming and/or Outgoing goods Need to verify the correctness/ completeness of the
material coming in/ going out of the organization Not Applicable Security Provided as required Not Applicable
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About Us

Conference Room Booking Identify service requirements, research solution, recommend solution, and analyze project costs Authorised request received thru
Helpdesk and/ or e-mail for service(Providing committed Deliverables)

Contact Us

Please contact following email Address:
deepdabade@gmail.com